Services

We support the technology and resources secured by our members through LOUIS by providing solutions and customizing services, negotiating lower prices, and providing professional development opportunities.

Remote Training

Our team leverages online conferencing and support software to provide targeted training sessions remotely. These sessions can be spontaneous, as the need arises, or arranged in advance.

Troubleshooting

Our team members also leverage this software to troubleshoot issues in real time. These spontaneous remote sessions sometimes highlight areas for growth and allow our team members to arrange more targeted remote training sessions.

New Staff

If a library hires new staff members, or if an existing staff member acquires new duties, our team members work with them to determine their needs and arrange a series of remote training sessions to help them learn the systems and resources they are unfamiliar with.

Refresher

Sometimes library staff need a refresher on the systems they use. Our teams members work with the staff to identify their needs and arrange a series of targeted refresher sessions.

Webex

Webex is an online meeting and video conferencing software that is customizable for webinars, meetings, trainings, and remote support.  This software is used for Learning with LOUIS, our monthly webinar series, as well as remote training and support sessions. 

Bomgar

Bomgar is remote desktop software that gives our team temporary access, easily and securely, to a connected desktop.  This technology is largely used to troubleshoot and resolve issues in real time.  

Remote Session How-tos

If you are interested in a remote training session and would like to know more, read the "Remote Session How-tos" in our TASK Portal.

TASK: Remote Session How-tos